Frequently asked questions

We serve patients in 49 states. We do not serve California.

Prescriptions are filled by Rush Pharmacy, 1977 Alafaya Trail #1121, Oviedo, FL 32765, phone (407) 205-7336, rushpharmacy.com.

Consultations and prescribing are provided by independent licensed clinicians through LocumTele (locumtele.org). Your clinician is licensed in the state where you are located at the time of your consultation.

You complete an online health assessment. A licensed clinician reviews it, usually within one business day, and may message you or schedule a video visit if more information is needed. A prescription is only issued if the clinician decides treatment is appropriate.

Once your prescription is approved, the pharmacy typically ships within 2 business days. Temperature-sensitive items may need 1 to 2 extra business days to process. Delivery times depend on the carrier and your location.

If a clinician does not approve treatment, you are not charged for the medication. Because prescription medications cannot be returned once dispensed, medication charges are generally non-refundable after the pharmacy fills your order. See our Refund & Cancellation Policy for details.

No. Compounded medications are prepared by a licensed pharmacy for an individual patient and are not approved by the FDA. The FDA does not verify their safety, effectiveness or quality before they are dispensed.

Email hello@finleymeds.com or call (307) 227-1094. For a medical emergency, call 911.